FAQ

The right printer depends on your print volume, program and security needs.

• Low volume → Compact models like Nuvia and Datacard.
• Medium volume → Reliable workhorses like EMP6700 and EMP8500
• High security or high volume → Advanced retransfer printers like JC8000 and EMP6830.

We can help you compare models based on your workflow. Just contact us to speak to one of our card printing specialists

Here's a breakdown of how long domestic and international shipping typically takes.

Domestic shipping:

• Standard: 2–5 business days
• Priority/Express: 1–3 days
• Overnight: 1 day

International shipping:

• Standard: 7–21 days
• Express: 3–7 days
• Economy: 2–6 weeks

Why international shipping may take longer:

• Customs inspections and clearance
• Additional security checks
• Longer transport distances and routing
• Import restrictions or delays in the destination country
• Higher seasonal volume or limited flights

Possible requirements for international shipping:

• Customs forms and declarations
• Recipient’s full legal name and detailed address
• Harmonized tariff codes (for some carriers or goods)
• Proof of value (invoice or receipt)
• Import duties, taxes, or fees paid by the sender or recipient

Please Note: Domestic and international delivery times are estimates and may be extended due to factors such as weather disruptions, carrier backlogs, incorrect addressing, or high seasonal volume. International shipments may face additional delays from customs inspections, import restrictions, limited flight availability, and varying processing speeds within the destination country’s postal system.

Visit our Shipping Polices page for more about the processing of your order and shipping costs

Absolutely! The core types of support customers typically receive with an ID card printer order are listed below:

• Setup help for installing the printer, drivers, software, and loading ribbons and cards.
• Troubleshooting for print quality issues, jams, errors, and connectivity problems.
• Maintenance guidance for cleaning, printhead care, and choosing compatible supplies.
• Warranty and customer support for repairs, replacements, and general assistance.

Card printers and parts may be returned unless they were purchased as Final Sale or are designated as Non‑Returnable, and all eligible items must be returned within 30 days. A 15% restocking fee applies to any opened item, and products must be returned in their original packaging with all components and accessories to avoid additional deductions. Items cannot be altered or damaged. No restocking fee is charged for unopened items or in states where such fees are prohibited by law. Certain products, including gift cards and digital content, are final sale and cannot be returned.

Read more about our returns policy on our Returns page

You need an ID card printer, the correct ribbon for that printer, blank PVC cards, and a basic cleaning kit. Optional items include laminates for durability and accessories like lanyards, badge holders, or clips. If you plan to use cards for access control, you may also need magnetic‑stripe or smart‑chip cards and an encoder.

Each printer model requires a specific ribbon type. We list compatible ribbons on every product page and can help you confirm compatibility.